Based on the Evolve-2026-Carrier-Onboarding-Kickoff document mentions that dedicated agents in the CEC will provide health plan support, wanted to clarify do these dedicated agents have to be located within New Mexico?
To clarify, the CEC staff will connect members to health plans for questions about their coverage (claims, cost sharing specifics, etc). CEC primarily will support application and enrollment questions.
The CEC will be staffed with agents that are trained to support carriers specifically (i.e. inquiries from carriers). BeWell and GI are committed to hiring New Mexico agents whenever possible but some agents may be located outside of New Mexico.
If a member is renewed into a different issuer’s plan, binder payment would be required and issuers would be required to send an effectuation for these enrollments.
