What will the Reinstatement process be like since it will be different than last year, and now that the Carrier will own the Billing/Finance?
Reinstatements will be handled 2 different ways.
The first is Exchange initiated reinstatements. We will send you a ticket, asking for confirmation that the member is eligible for reinstatement. This ask is of the financial status (i.e. they caught up on payments, they are eligible to make payment, etc). Once the ticket is sent back, we will or will not send an 834 reinstatement transaction to you.
The second is Carrier initiated reinstatements. If a customer contacts you directly to make payment, you should submit a ticket to the Exchange to confirm eligibility of that enrollment. If we approve via the ticket, we will send you an 834 reinstatement transaction.
