There is a full communication plan for this project that includes regular communications to all stakeholders, including issuers, which we will be sharing soon. The plan includes communications to members with advanced notice to carriers.
BeWell will include the new (PY26) ID to members in the renewal and eligibility notices, which will be delivered at the end of October.
Additional information will be presented in the biweekly meetings during the week of May 12, and we will post the materials afterwards.
There will remain one phone number for members (1-833-862-3935) and one website (www.bewellnm.com). Calls and online traffic will be routed as necessary. In addition, carriers will have a separate line for BeWell inquiries. More specifically, the cutover plan aligns with the plan years. All PY26 activities (renewals, new applications, and associated customer support) will be handled by the GetInsured platform and call center. All PY25 activity will be managed by the Optum/NFP systems and call center teams.
